Articles from Gerrit Denayer

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Gerrit Denayer

Innovation & Solutions Manager at Business & Decision Benelux

Over 20 experience in the Business Intelligence domain in a pre-sales and management roles. Currently responsible at regional level for innovation and solutions. Since 2016, active in the digital transformation of the customer journey to help our partners deliver a digital experience to their customers.




Chatbot, virtual and live agents to redefine customer experience

For a long time, Customer Support and Support Centres were departments that are only implied after a customer has purchased an item or service…