Customer Experience

Chatbot, virtual and live agents to redefine customer experience

For a long time, Customer Support and Support Centres were departments that are only implied after a customer has purchased an item or service…

Retail: Personalized Services to Generate Customer Confidence

Retail and customer knowledge, boosted by e-commerce In recent years, the Internet and e-commerce have revolutionized the retail market. Beyond […]

The Customer Experience Moment

You may not have noticed it. It happened slowly, subtly. Then, everywhere you turn, people are talking and writing about […]

Driving the Customer Experience with Big Data

Having worked in technology and with technologists for the past twenty years, I find myself every now and then getting […]